ACCESSIBILITY

At Rocket Dog, we are committed to ensuring digital accessibility for everyone, including people with disabilities. We continually improve the user experience for all visitors and apply relevant accessibility standards to achieve full, equal, and independent access across our digital platforms.

Conformance Status

We work to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and Level AA standards. These guidelines outline best practices to make web content accessible to individuals who rely on assistive technologies, such as screen readers (including Apple VoiceOver and JAWS), keyboard navigation, and screen magnification.

Measures Taken

To support accessibility across our website, we implement the following measures:

  • Routine automated accessibility scans and technical reviews across core user flows, including product discovery, search, sizing charts, cart management, and checkout.

  • Focus management, ARIA landmark labels, and alternative text cues designed to facilitate smooth navigation with screen-reader and keyboard-only devices.

  • Regular hands-on assistive technology testing across desktop and mobile devices.

  • Continual vendor reviews to ensure third-party integrations align with our accessibility goals.

Feedback and Assistance

We welcome your feedback on the accessibility of our site. If you encounter any barriers, have difficulty accessing content, or need assistance placing an order, please contact our customer support team:

  • Email: RdCS@rocketdog.com

  • Phone: 866-952-4006 (TTY: Dial 711)

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT

When reaching out, please specify the nature of the accessibility issue, the web page address (URL) where the problem occurred, and the assistive technology you were using. We take your input seriously and will work to address your concerns promptly.