Rocket Dog Shipping Policy
Shipping
Free standard shipping on orders of $65 or more to the contiguous U.S. Ships from Los Angeles, CA in 1-2 business days.
| Method | Delivery | Cost | Available to |
|---|---|---|---|
| Standard | 2-7+ business days | $8.95 (free at $65+) | Contiguous 48 states |
| Alaska & Hawaii | 7+ business days | $24.95 | AK, HI |
| U.S. territories | 10+ business days | $24.95 | Puerto Rico and other territories |
| Two-Day | 2 business days | $18.95 | Contiguous 48 states |
| Next-Day | 1 business day | $34.95 | Contiguous 48 states |
Delivery times
We ship from Los Angeles, so the closer you are, the faster your order arrives. Typical standard transit:
- West Coast: 2-5 days
- Texas area: 5-8 days
- East Coast: 7+ days
Processing
- Orders ship within 1-2 business days, Monday to Friday. Weekend, holiday, and sale-event orders may take 1-2 extra days.
- For same-day processing, Two-Day and Next-Day orders must be placed by 10am PT / 1pm ET (Mon-Thu) or 9am PT / 12pm ET (Fri). Expedited shipping isn’t available on weekends or holidays.
Good to know
- Orders ship via FedEx Ground Economy (formerly FedEx SmartPost), with final delivery by USPS. Track your order with your FedEx tracking number.
- We deliver to all U.S. addresses, including P.O. Boxes, APO/FPO/DPO, Alaska, Hawaii, and U.S. territories. Expedited shipping isn’t available to P.O. Boxes or APO/FPO/DPO.
- Shipping charges are shown at checkout before you pay.
- Weather or unforeseen events may delay delivery.
- Incorrect addresses may cause delays or return to sender. Shipping charges are non-refundable for orders undelivered due to an incorrect address.
- Free shipping applies to in-stock items on rocketdog.com orders to the contiguous U.S. only. It isn’t available for Alaska, Hawaii, or U.S. territories, isn’t valid on return shipments, prior purchases, or gift cards, and has no cash value.
Returns & Exchanges
- 30 days from delivery. Start a return or exchange
- Without Checkout+, a flat $8.95 shipping fee is charged when you start a return or exchange.
- Add Checkout+ ($2.98) at checkout for free returns and exchanges.
- Refunds go to your original payment method within 1-3 business days after we receive your package.
See our full return policy for details.