Returns and Exchanges

WE HOPE YOU LOVE YOUR ROCKET DOG SHOES!

However, if they’re not quite right, we’ve made returning them as easy as possible. All items must be unworn and in the original packaging.  We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!

We gladly accept returns purchased from www.RocketDog.com for a refund. All items must be unworn and in the original packaging. **The original shipping fee, if any, is not refundable.

You can return your item within 30 days of receiving your order, as long as:

  • The shoes are unworn (no outdoor use).
  • They are in their original box and packaging
  • All tags remain attached.

If you have any questions, contact our Customer Service Team at RDCS@rocketdog.com 

Please note for BOGO returns your refund amount for each item will be proportionally reduced.   When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

RETURN INSTRUCTIONS

We do not offer exchanges. If you wish to change an item, simply return it to us for a refund then place a new order on our website.

  1. Select the return reason code from the options on the return instructions (above). Refunds will be issued to the original payment type used. It may take 7 to 10 business days from receipt in our warehouse for us to process your return credit.
  2. Pack the item for shipment and include the packing slip in the box.
  3. Ship the package back with your choice of the prepaid label included with your purchase or a carrier of your choice. A $8.95 shipping fee will be deducted from your refund if the prepaid label is used. If using a carrier of your choice, we highly recommend the use of a traceable shipping method.
  4. An email or text message will be sent when a refund has been issued.

To help us serve you better, please circle the return reason that best describes the reason for the return.

Fit Too Big     Fit Too Small     Quality     Changed Mind          Defective

Changed Mind                              Dislike                                Other _____________________

Thank you for shopping with Rocket Dog. We appreciate your order. If you have any questions or need additional information, please contact us @ RDCS@rocketdog.com or (877) 545-4806 8:00 AM – 4:00PM PST Monday-Friday to leave a message.