Returns and Exchanges
WE HOPE YOU LOVE YOUR ROCKET DOG SHOES!
Extended Holiday Returns: All orders placed between November 1 and December 31 may be returned until January 31, 2026.
However, if they’re not quite right, we’ve made returning them as easy as possible. All items must be unworn and in the original packaging. We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!
We gladly accept returns purchased from www.RocketDog.com for a refund. All items must be unworn and in the original packaging. **The original shipping fee, if any, is not refundable. A $8.95 dollar return shipping fee will be deducted from your refund
You can return your item within 30 days of receiving your order, as long as:
- The shoes are unworn (no outdoor use).
- They are in their original box and packaging
- All tags remain attached.
If you have any questions, contact our Customer Service Team at RDCS@rocketdog.com
Please note for BOGO returns your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.
HOW TO RETURN MERCHANDISE
Follow the steps on the return request page here
Thank you for shopping with Rocket Dog. We appreciate your order. If you have any questions or need additional information, please contact us @ RDCS@rocketdog.com from 8am - 4pm Monday - Friday.
Only product purchased through the Rocket Dog official website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions.
We do not offer exchanges. If you wish to change an item, simply return it to us for a refund then place a new order on our website.