Return Request
WE HOPE YOU LOVE YOUR ROCKET DOG SHOES!
However, if they’re not quite right, we’ve made returning them as easy as possible. All items must be unworn and in the original packaging. We encourage you to try on your Rocket Dogs indoors to make sure everything looks and feels great!
We gladly accept returns purchased from www.RocketDog.com for a refund. All items must be unworn and in the original packaging. **The original shipping fee, if any, is not refundable.
You can return your item within 30 days of receiving your order, as long as:
- The shoes are unworn (no outdoor use).
- They are in their original box and packaging
- All tags remain attached.
If you have any questions, contact our Customer Service Team at RDCS@rocketdog.com
Please note for BOGO returns your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.
How to request a return
-
Step One
Click the profile icon in the store's top menu or LOG IN LINK here or at the bottom of the page.
Log in to your account:
In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code. -
Step 2
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return". -
Step 3
If your return request is approved you receive an email with shipping instructions and a return shipping label via email. After the product is returned, you receive a refund.